Refund and Returns Policy for BinaMasteer

Effective Date: January 7, 2025

At BinaMasteer, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and simple refund and return policy. Please take the time to review the details below to understand how our return and refund process works.

1. Return Eligibility

We accept returns on most products within 30 days from the date of delivery. To qualify for a return, the following conditions must be met:

  • Item Condition: The product must be unused, undamaged, and in its original packaging with all labels attached.
  • Exclusions: Certain items, such as personal care products, opened skincare, and discounted clearance items, are not eligible for return unless damaged or defective.

If you are unsure whether your item qualifies for a return, please contact our customer service team at info@binamasteer.com before sending the product back.

2. How to Return an Item

To return an item, follow these simple steps:

  1. Contact Us: Reach out to our customer service team at info@binamasteer.com or call (319) 845-2304 to request a return authorization (RA) number.
  2. Pack the Item: Carefully repackage the item in its original packaging, including any accessories, manuals, or promotional items that came with it.
  3. Return Shipping: You are responsible for the return shipping costs, unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure the return reaches us safely.
  4. Send the Return: Ship the item back to the address provided in your RA confirmation email. Be sure to include your order number and the RA number on the return package.

Note: We cannot accept returns on products that are damaged due to misuse or mishandling.

3. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to the original method of payment.

  • Refund Processing Time: Refunds will be processed within 5-7 business days after we receive the returned product.
  • Shipping Fees: Shipping fees for returned items are non-refundable, except in cases where we have made an error or the product is defective.

4. Damaged or Defective Items

If you receive a damaged or defective product, we apologize for the inconvenience. Please contact us immediately at info@binamasteer.com with the following details:

  • A photo of the damaged or defective item
  • Your order number and the shipping information
  • A description of the issue

In cases of damaged or defective items, we will offer a full refund or send a replacement, and we will cover the return shipping costs.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item following the steps outlined above and place a new order for the replacement item.

6. Late or Missing Refunds

If you haven’t received your refund yet, please check the following:

  • Bank Processing Time: It may take some time before your refund is officially posted. Bank processing times can vary.
  • Contact Your Bank: If you’ve already checked with your bank or credit card company and still haven’t received your refund, please contact us at info@binamasteer.com for assistance.

7. Contact Us

If you have any questions about our refund and return policy or need assistance with a return, please contact us:

  • Email: info@binamasteer.com
  • Phone: (319) 845-2304
  • Address: 557 Clover Ridge Dr, Walford, Iowa, United States

We are committed to ensuring that your experience with BinaMasteer is positive and hassle-free. Thank you for shopping with us!

By using our website and making a purchase, you agree to the terms outlined in this Refund and Returns Policy.