💳 Refund and Returns Policy | BinaMasteer

Effective Date: September 17, 2025

At BinaMasteer, we value your trust and are committed to ensuring your satisfaction.
This Refund and Returns Policy explains the conditions under which refunds, exchanges, or returns may be granted when you purchase our pharmaceutical products, wellness supplements, and personal care essentials from
binamasteer.com or through our official store in Walford, Iowa.

1) General Policy

Due to the nature of health and wellness products, all sales are considered final once the product is delivered, except in the cases outlined below.
We cannot accept returns on opened, used, or partially consumed supplements or medications for safety reasons.

2) Eligibility for Returns & Refunds

  • Defective or Damaged Products: If your order arrives damaged, defective, or incorrect, you may request a return or replacement within 7 days of delivery.
  • Unopened Products: Unused and unopened products in their original packaging may be eligible for return within 14 days of delivery.
  • Non-Returnable Items: Opened supplements, prescription medications, and customized wellness products cannot be returned unless proven defective.

3) Proof of Purchase

To complete a return or refund request, a valid receipt, order confirmation, or proof of purchase is required.

4) Refund Processing

  • Approved refunds will be credited to the original payment method used at checkout.
  • Refunds typically take 7–14 business days to process depending on your bank or payment provider.
  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged product).

5) Exchanges

In cases of defective or incorrect products, exchanges will be provided at no additional cost once the item is returned and inspected.
If the requested replacement is unavailable, a full refund will be issued instead.

6) How to Initiate a Return

  1. Contact our customer service team at info@binamasteer.com or call (319) 845-2304.
  2. Provide your order number, purchase details, and reason for the return/refund request.
  3. Our team will review your request and provide instructions for shipping the item back, if applicable.

7) Legal Rights

This Refund and Returns Policy does not override your rights under applicable consumer protection laws.
Where state or federal laws provide additional rights, those will take precedence.

📩 Contact Us

For questions or assistance regarding this Refund and Returns Policy, please contact us at:

📍 Address: 557 Clover Ridge Dr, Walford, Iowa
📞 Phone: (319) 845-2304
📧 Email: info@binamasteer.com
🌐 Website: binamasteer.com